Blog · Tutorials

How to place a Justine order on the app

The JustineON app gives you access to your Consultant account so you can browse the digital brochure, build your order and submit it to Justine.

Ordering your Justine products on the JustineON mobile app is a convenient way to manage your customer orders.

If you're a Justine Consultant in South Africa, you can use the JustineON mobile app to submit your order, view stock availability, view account balances and more.

In this guide, we'll show you how to place your Justine order on the app, what information you need, and what happens after you send your order.

What you need before placing a Justine order

Before you start, make sure you have:

  • An active Justine Consultant account
  • Your Justine account number and password
  • Your customers' product codes and quantities
  • The JustineON app installed on your smartphone

If you're a new Consultant, you'll need to register your account on the Justine website before you can log in to the app.

How to order on the JustineON app

  1. Log in to the JustineON app
  2. Select "Place an order" from the dashboard or menu
  3. Select "Start or submit order"
  4. Select "Start my order"
  5. Enter your customers' product codes and quantities
  6. Scroll to the Continue button at the bottom of the screen
  7. Scroll past the offers screen and select Continue
  8. Review your order and select the address and delivery service
  9. Enter the number of customers served
  10. Submit your order

Other things you can do in the JustineON app

The JustineON app isn't just for placing orders. You can also use it to:

  • View the current digital brochure
  • Share your brochure with customers
  • Track your orders
  • Access training and business resources
  • View your order history
  • View your offers
  • View your Justine Rewards level

Frequently Asked Questions

Can I place my Justine customer orders through the mobile app?

Yes. The JustineON app allows Consultants to place orders for their customers.

Can I save some of my order and submit it later?

Yes. The app lets you save partial orders. You can log in later in the same campaign to add more product codes and submit the order. These are called pending orders. Pending orders are automatically discarded at the end of the campaign.

Can I check stock availability on the app?

Yes. The app shows stock availability with colour indicators. Green means stock is available, yellow means low stock, and red means the product is currently out of stock. A grey dot means the product is no longer available or may be out of stock for longer than 30 days. If your order contains out-of-stock or discontinued products, you will be asked to either place them on back order or delete them from your order.

Can my customers use the JustineON app to place their orders?

No. The JustineON app is for Justine Consultants to place their customers' orders. Customers can shop through your online store.

How do I know my order has been placed successfully?

Your order has been placed when you see the "your order has been placed" page in the app. You will also get an in-app notification once your order has been processed, or if payment is required, followed by SMS notifications to the number on your profile. These usually arrive within an hour of submitting your order. If you haven't received any of them, check the app as your order may still be pending.

Are there other ways to place my Justine order besides the app?

Yes. Justine Consultants in South Africa have multiple ordering options, including the JustineON app, the Justine Consultant website and SMS ordering.

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